Case Creation
An email notification will be sent to the contact and notify the specified recipient with the details and a link to the record once the case is created.
Email Notification
Case Assignment
An Email and Teams Notification will be sent to the assigned to, Notify To with the details and link to the record once the case is assigned.
Assigned To:
Email Notification
An Email and Teams Notification will be sent to the assignment group, Notify To with the details and link to the record once the case is assigned to group.
Teams Notification
Assignment Group
Email Notifications
Teams Notification
Comments Adding
An Email and Teams Notification will be sent to the contact, Notify To with the details and link to the record once the notes is added to the case.
Email Notification
Teams Notification
Case Resolved
An Email and Teams Notification will be sent to created by, Notify To with the details and link to the record once the case is resolved.
Email Notification
Teams Notification
Case Closed
An Email and Teams Notification will be sent to created by, Notify To with the details and link to the record once the case is closed.
Email Notification
Teams Notification
