Notifications

Case Creation

An email notification will be sent to the contact and notify the specified recipient with the details and a link to the record once the case is created.

Email Notification

Case Assignment

An Email and Teams Notification will be sent to the assigned to, Notify To with the details and link to the record once the case is assigned.

Assigned To:

Email Notification

An Email and Teams Notification will be sent to the assignment group, Notify To with the details and link to the record once the case is assigned to group.

Teams Notification

Assignment Group

Email Notifications

Teams Notification

Comments Adding

An Email and Teams Notification will be sent to the contact, Notify To with the details and link to the record once the notes is added to the case.

Email Notification

Teams Notification

Case Resolved

An Email and Teams Notification will be sent to created by, Notify To with the details and link to the record once the case is resolved.

Email Notification

Teams Notification

Case Closed

An Email and Teams Notification will be sent to created by, Notify To with the details and link to the record once the case is closed.

Email Notification

Teams Notification