Notification

Creating Problem

An Email notification will be sent to the Assigned to person with the details and link to the Problem once the problem is created.

A MS Teams notification will also be sent Assigned to person.

An Email notification will be sent to the Help Desk with the details and link to the problem once the Problem is created and Support Group field is empty.

An Email notification will be sent to the Support Group to with the details and link to the Problem once the problem is created and Assigned To field is empty.

A MS Teams notification will also be sent out to the Support Group members.

Updating Problem.

The user receives the email notifications once a Problem is updated, or any notes are added all notifications will be recorded into the Timeline notes tab.

The Assigned To receives the email notifications once a ticket is updated, or any notes are added all notifications will be recorded into the Timeline notes tab.