Alert

As alerts are generated, you will have the opportunity to read further information pertaining to them, recognize them, and take action to remedy them by creating incidents.

Alert Form

Fields	Description
Source	Event monitoring software that generated the event.
Number	if an alert was created because of the event, this field contains the unique ID that Event Management generates to identify the alert.
Description	Reason for event generation.
Node	Node name, fully qualified domain name (FQDN), IP address, or MAC address that is associated with the event, such as IBM-ASSET.
Type	The metric type to which the event is related, such as Disk or CPU.
Event Count	Describe the number of events related to that alert .
Status	The state of the alert 1.Open: The alert requires user action. 2 Closed: The alert is closed, and no further user action is required
Severity	The options are typically interpreted as follows: Critical: Immediate action is required. The resource is either not functional or critical problems are imminent. Major: Major functionality is severely impaired, or performance has degraded. Minor: Partial, non-critical loss of functionality or performance degradation occurred. Warning: Attention is required, even though the resource is still functional. OK: An alert is created. The resource is still functional. Clear: No action is required. An alert is not created from this event. Existing alerts are closed.
Key	It is an auto populated field combination of source and Configuration item field value.
Maintenance	A yes/no value that shows whether the resource is affected by the alert is in maintenance.
Change Request	A valid change request is found for this Configuration Item and shows Change Request Number.
Configuration Item	Configuration Item name.
Incident	Display the incident number generated in corresponding to this alert.
Notes	Display the information about all events that are related to this alert.
First Recorded Event Time	Describe the First Event Creation Time related to this alert.
Alert Status	Status of the alert it will be new or closing.

Alert Rules for Creating Incident

When a new Alert is generated, we check to see if there is a legitimate change request for this CI that is now in the maintenance stage. If there is a change request, we will not generate an incident, but instead display the number of the change request and indicate that the maintenance field should be updated to yes.

If we cannot locate any change requests, we should just report an incident.

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