Case Management

Case Management in the context of Human Resources Service Delivery (HRSD) typically refers to the process of overseeing and managing individual cases or issues related to employees or HR matters within an organization. This involves tracking, organizing, and resolving various types of cases, such as employee complaints, grievances, disciplinary actions, benefits claims, and other HR-related issues.

In HRSD, case management systems or software are often used to facilitate the handling of cases efficiently. These systems typically allow HR professionals to create, assign, track, and update cases, as well as communicate with relevant parties involved in the resolution process. Case management in HRSD aims to ensure that each case is addressed promptly, fairly, and in accordance with relevant policies and regulations.