Configuration Management Database (CMDB)

You can better monitor and improve your service by knowing exactly what is and is not being used in your IT infrastructure. Contextualizing your company's IT infrastructure is a breeze using the EXM configuration management database (CMDB).

Incorporating an effective CMDB and configuration management processes has various advantages such as a focus on service and asset management as well as operational excellence and regulatory compliance.

The EXM CMDB contains information on both asset management and Configuration Items. Each Configuration Item has properties, and the CMDB also has information on the links between Configuration Items, which is essential for understanding, support, management, and reporting of your company's services.

An “Asset” is something that has intrinsic value to a person or an enterprise. A “Configuration Item” is an entity or thing that you want to track that is required for the delivery of a service. An Asset is often a Configuration Item, but Configuration Items are not necessarily Assets.

List View

Configuration Item List View

Navigate to CMDB > Configuration Item in the left navigator.