Archive Records

Admin can migrate all the retired or archived knowledge records between specified range of date from the Knowledge Article Entity into the Knowledge Archive Record entity. Users with ESM Super Admin role can archive the records. Archive Record button is visible in the Knowledge Article record view.

Procedure

· Navigate to the change grid view.

· Click on the “Archive Record” button in top navigator.

· Popup will appear.

· Select the Start Date and End Date (Range of 'created on' dates for which Knowledge Articles needs to be archived).

· Click on the Submit Button.

After clicking on submit button, reconfirmation popup will appear which displays that how many total records will be archived and will prompt to confirm for the archival job to start.

After reconfirmation by user, archival job will start and the user who initiated the job would receive an email and/or teams notification with the number of records archived.

Note: It will only archive those knowledge article records whose workflow state is “Retired” or “Archived” state.