Knowledge Base

Create a knowledge base to provide a platform for users to store and manage content. Navigate to Knowledge Management -> Knowledge Bases from the left navigation.

The grid view will open with all the knowledge bases present in the system.

Create the button at the top to create a knowledge base. A form will be opened. Fill in the required field and click on save.

General Tab

Required Fields: Title, Approver Group, State

Fields	Description
Title	Unique title of the Knowledge Base
Approver Group	The group to which the approvals for knowledge article will be sent based on the knowledge base.
Status	Indicates whether the knowledge base will be available on the Home Page or not.