An element in a classification structure, such as a class or division. Any form of division or class is what is meant by a category. By adding a category, you may more quickly assign tasks to the appropriate team, reduce time spent troubleshooting issues, and restore service to normal.
This table shows all the category records
- To create the Category, Navigate to “Categories” and Click
New Button.
Categories Section
- The Category form is displayed. On the form, fill in the category field then click on save.
Category Form
| Field Name | Description |
|---|---|
| Category | Define the name of the Category. |
| Support Group | Its specify the Group who will works for specific category. |
| Table | Its Specify table name where category should be belong to. |
| Is Active | Its define whether to show the Category in the lookup of not. |
| Owner | Its shows the name of that person who create the Category Record. |
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