Knowledge Articles
View Knowledge Articles
View the Knowledge Articles published in the Organization.
The Articles in this section include self-help, troubleshooting, and task-solving information for users. Filters are provided in order to filter out the articles based on the Knowledge Bases.
Search capability added in order to search articles based on attributes like title, author.
In order to view the complete article, click on the tile of article and you will be navigated to the article details.
These articles are rich text based. |
Provide Feedback
End users can provide their feedback by liking or disliking the Article. In case of dislike, they need to submit their feedback as to what improvements do the article need.
Add to Favorites
End users can also add the Article to their Favorites so that they have the required articles in handy and can be accessed at one place. Navigate to the Favorites section from left navigation in order to see your favorites.
Share to Teams
Users can share the Articles with other users in the organization using the "Share to Teams" button on the Article. The user will receive a link to the Knowledge Article on Teams.
A popup will appear where end user can select the other user with whom they need to share the Article.
