Categories

An element in a classification structure, such as a class or division. Any form of division or class is what is meant by a category. By adding a category, you may more quickly assign tasks to the appropriate team, reduce time spent troubleshooting issues, and restore service to normal.

This table shows all the category records

To create the Category, Navigate to Administration > Categories and Click button.

The Category form is displayed. On the form, fill in the category field then click on Save.

Field	Description
Category	Define the name of the Category.
Support Group	Its specify the Group who will works for specific category.
Table	Its Specify table name where category should be belong to.
Is Active	Its define whether to show the Category in the lookup of not.
Owner	Its shows the name of that person who create the Category Record.

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