Priority Matrix

A priority can be established by weighing its impact and urgency. Based on the results of this calculation, a schedule is prioritized, and SLAs can be set accordingly.

Navigate to Administration > Priority Matrix.

Click onButton.
The Priority Matrix Priority form is displayed.
On the form, fill in the fields and then click on Save.

Field	Description
Impact	Impact is a term used to describe how an occurrence, issue, or change affects business operations.
Urgency	The degree of urgency refers to how long a problem, incident, or change can be ignored before it significantly affects the company's operations.
Priority	Priority determines how quickly the service desk should do the assignment depending on impact and urgency.
Module	Module define the table where the Priority matrix take place


	Priority is calculated according to the following Sample data lookup rules. By default, the Priority field is read-only and must be set by selecting the Impact and Urgency values.

Last updated on

Was this page helpful?