KB Categories

View the KB Categories in this section of the Knowledge management.

Navigate to Knowledge Management > KB Categories in the left navigator.

To create a new KB Category, click on button.

General Section

Fields	Description
Label	Unique label of the KB Category.
Value	Value of the KB Category.
Parent ID	Indicates the Knowledge Base for the KB Category
Approvers	Indicates the approvers email for the knowledge article. (Emails are separated by semicolon.)
Reminder Frequency	The time intervals at which the reminder notifications are sent when the knowledge article is about to expire.
Owner	The owner of the KB category.

Add sub-categories to a category by adding them to the related subcategory section.

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