Notifications

Knowledge Article Approved/Rejected

Email/Teams notification will be sent to the owner when the knowledge article is approved/rejected.

Knowledge Article Template Approved/Rejected

Email/Teams notification will be sent to the owner when the knowledge article template is approved/rejected.

Knowledge Article

Expiry Reminder

Email/Teams notification will be sent to the owner and the approvers when the knowledge article is about to expire in certain frequency defined at the KB Category level.