Group Mapping

The process of assigning or mapping particular groups to different ITSM components or characteristics is known as group mapping. Ensuring that incidents, service requests, and tasks are directed to the appropriate group for resolution depends on this mapping. Group mapping, for example, makes sure that, depending on the type of issue, the user's IT support request is assigned to the right support group.

Group Mapping

1. Navigate to Foundation Data > Group Mapping.

2. Select New.

3. On the form, fill in the fields.