A Holiday List is a list of holidays that have been predetermined and are observed by a business or organisation. Usually, service providers are not expected to fulfill standard SLA targets or response times on these holidays, which are non-working days.
Navigate to Foundation Data > Holiday List .
Select New.
Field | Description |
|---|---|
Name | Name of the holiday. |
Date | Date of the holiday. |
Time Zone | Time Zone of the holiday. |
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Human Resource Service Delivery (HRSD)
FIELD SERVICE MANAGEMENT (FSM)
Customer Service Management (CSM)
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