IT Service Management (ITSM)
Human Resource Service Delivery (HRSD)
FIELD SERVICE MANAGEMENT (FSM)
Customer Service Management (CSM)
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Onboarding Process Lifecycle
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The Onboarding Process Lifecycle involves several stages to effectively integrate a new user into the system. In Edge, the onboarding process commences once HR finalizes the candidate for a specific role and confirms that all rounds of assessments or interviews have been successfully cleared.
Here's a breakdown of the process.
User Invitation and Portal Registration:
- Add the candidate as a guest in the Active Directory (AD).
- Send an Email Notification to the candidate containing a portal link.
Candidate Portal:
- Candidate receives the email notification and accesses the portal using their personal email.
- Candidate fills in all personal details required through the portal.
HR Evaluation:
- HR evaluates the candidate's Drug test and Background check status.
- Updates the status as Qualified or Disqualified in the system.
Approval Criteria:
- If both Drug test and Background check statuses are Qualified.
- And if the joining date is after a configurable period (e.g., 2 days).
User Activation:
- If the criteria are met, the candidate is added as a member in the AD.
- User's details are stored in the user table, including attached documents.
Assign Base Request Package:
- A Base Request Package is assigned to the newly created user.
Company Credentials and Orientation:
- A subsequent email containing company credentials and a portal link is sent to the newly activated user.
- The user logs in and undergoes an orientation process, where they review and sign policies, undergo training modules, and provide information regarding dependent members, if applicable.
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